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Customer Support


Context Help

If you lose your way inside our web hosting Control Panel, the very first thing you should do is press the Help button, which is visible on each page. A pop-up window will show up. It includes elaborate information about all the actions that you can perform on that particular page. Each pop-up menu opens on the same page so that you can swiftly return to your work.

Video Tutorials

We have an extensive collection of educational videos describing how to work with our Control Panel. They're created for those of you who would like to see how things are getting done instead of just reading articles. In this way, anyone can swiftly get to know our web hosting Control Panel by merely watching our step-by-step educational video clips.

F.A.Q.

If you can't discover the solution you searching for, have a gaze at our extensive Frequently Asked Questions section, which comprises questions asked by real users and provides practical solutions. We constantly "revamp" our FAQ database with new questions & answers so as to embrace all the innovations and new additions to our system.

Ticketing System

If you still can't discover the solution you need in the FAQ database either, you can touch base with our great team of customer service technicians available 24/7 and eager to assist you with any query. Each trouble ticket you open will be answered in less than one hour (the average trouble ticket response time being about twenty mins), so you will not have to wait a long time to receive an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 288445

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 06.00 PM GMT/UK
05.00 AM - 01.00 PM EST/USA
08.00 PM - 04.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com